HOMEPAINT REFUND AND REPAIR POLICY
Unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the all merchandise you have ordered within one year of receipt. If you intend to store our solid wooden items for longer than six (6) months in your warehouse we recommend opening and inspecting your order to ensure that any moisture contained within solid wood items can escape and will not cause mold or water damage in the sealed box.
If your shipment is damaged or defective, please notify us in writing within one year (365 days) following the receipt of your order. To help us resolve the situation we will ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged parts or item(s). If we are unable to do so, we will issue a full refund. Refund will be issued in a form of credit, to be applied for use on your next order. You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you.
In the event that a manufacturer’s defect occurs, please submit photographs and a clear description of the defect. We will then work to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done after manufacturing as well as checks done before shipping are very minor in nature; as a result, these defects can be usually fixed by a professional in furniture repair. Homepaint will help to locate, and pay for, the appropriate individual to repair the defect if the situation warrants.
Please note that the method of correction will be at the discretion of Homepaint management and will be assessed on a case-by-case basis.
The responsibility for damages that occur during the shipping process rests with the shipping carrier. If you are receiving delivery please note any damage to the boxes being delivered on the delivery slip at the time you accept the items. Homepaint will then work with the carrier to claim the costs and remedy the situation. Please note that the method of correction will be at the discretion of Homepaint management and will be assessed on a case-by-case basis.
Due to the nature of the furniture business, please note that Homepaint cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the Homepaint website or (other media) may differ in color due to differences in the camera, lighting, screen resolution and other variables.